Warranty

We try our hardest to make the best products we can for you, so your bike works great, letting you just ride and have fun. We spend hundreds of hours to design, produce, and test each product, in relation to our top-notch standards. If you have a problem with any Tree product we will do our best to make it right! Over the years, we have noticed a lot of companies saying they offer a lifetime warranty, which is like saying an 80 year warranty. Is a company realistically going to replace your part in the year 2093? We feel that offering a lifetime warranty is over promising. We’ve made our warranty for a given amount of time, because we would rather say it like it is and give you a warranty you can count on.

ALL TREE PRODUCTS HAVE A THREE PART WARRANTY:

1 – A 60 day warranty to be free from material & manufacturing defects. We feel this gives you a fair amount of time to notice any defects and notify us of any issues.

2 – Each HARDGOOD has its own warranty period for cracks, bends, and breaks. Which you can view that below the contact form.

3 – Post Warranty Replacement: If you damage a Tree product while in use past the above warranty period, you can purchase a replacement or an upgrade at a discounted Post-Warranty Replacement cost.

WARRANTY GUIDELINES:

1 – This 3 part warranty is for the original purchaser and owner of the Tree product only. This why we need the receipt of purchase.

2 – Normal wear, bearings, stripped threads, neglect, improper use, abuse, or improper assembly is not covered.

3 – Cost of shipping the product back to Tree and any labor charges incurred are not covered.

4 – Please contact Tree with any problems you are having with our product, even if you do not think it is covered under this warranty policy. We want to know so we can continue to improve our products. We will always do our best to take care of any issue you are having.

5 – Tree reserves the right to refuse replacement, to exchange a damaged product with an alternate model that is believed to be a more suitable replacement, or offer replacement at a reduced cost for products believed to be damaged outside the realm of the normal riding conditions.

DETAILED WARRANTY INFO FOR EACH PRODUCT:

FRAME: 3 YEARS | BARS: 5 YEARS | FORKS: 5 YEARS | STEMS: 5 YEARS | H/S CAPS: 5 YEARS | SEAT: 6 MONTHS | PEGS: 5 YEARS

HUBS: 5 YEARS

* Covers axle, driver, steel bolts, and Hub shell.

Warranty is voided for hub shell damage if hub has been grinded on without any form of hubguard.

Stripped bolts and axles are not covered under warranty.

SPROCKETS: 10 YEARS

*Covers spline interface or bolt drive location.

Additionally, we offer Cost Replacement on bends, cracks, or breaks.

HAVE QUESTIONS? EMAIL US HERE

PLEASE FILL OUT THE WARRANTY FORM BELOW

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